Did you have a great experience you want us to know about or do you have some constructive feedback you want to relay to our team? Use this form to let us know.
(All feedback is monitored by our Trainers and Instructors to help improve Toronto FIR’s processes and service)
Professionalism handling emergency
On behalf of Vietnam 1475 crew would like to say thank you for your professionalism handling emergency (engine failure) as we are losing engine 2. Outstanding of our expectation
Just departed YYZ on an overnight flight to EDDF. Very professional service with a smile! Ben was respectful, fun, and provided a great song recommendation as well!
His ability to provide efficient service, whilst maintaining a fun attitude, and positive vibe made a for a great experience. He reminds me of Kennedy Steve!
Dor was a very professional and friendly controller. He helped with everything I needed. And made my Vatsim experience today a lot better. For sure I will fly again when he is controlling.
Helped me overcome my vatsim scares
All ATC in particular I believe Brendan was very helpful on my first few flights of vatsim. He private messaged me and told me a lot of the basics despite attempting to learn it myself on the site. Great ATC controllers always willing to help!
Just departed YYZ on an early morning hop to LAX, very professional air traffic service. There was what sounded like a new pilot on frequency, the controller acted professionally and patiently with this pilot. Instead of showing frustration as I’ve seen many controllers do, Travis repeatedly gave clear and concise instructions. Great job!
Nothing but perfection. I had a couple shortcuts on my arrival with vectors to avoid other traffic that could not have been paired to my descent rates any better. Enabled a smooth, continuous descent from Top-of-Descent all the way to touchdown.
Amazingly great service!!
I had a great departure out of CYYZ this morning with Benjamin Cook working ground and Bence Takacs running the tower, both of whom where phenomenal at what they did. They were professional and courteous and obviously enjoyed what they were doing. Toronto always has the best service!
I’m a 15 year old pilot and started on VATSIM 2 years ago. I flew my first flight on the network in the ZYZ area and have almost never left it. The atc is just amazing, genuinely nice people that are quick to help and very professional. Thanks to all the controllers who put up… Read more “Phenomenal ATC!”
ATC was fantastic and helpful overall. Ground was offering progressive taxi for those who needed it. all around phenomenal! Benjamin Cook, if youre reading this, great job!
I had a great arrival into Toronto tonight with Ben Stevenson working Arrival top-down. I overheard quite a few new pilots on frequency who needed some extra help, and Ben was extremely patient despite being rather busy. Nicely done!
Re: Nathan Dean
I had the pleasure of flying in to CYYZ while Nathan was working TO Center. I’m a newbie to VATSIM (not really new to flying) and despite that, Nathan’s calm and precise direction was exactly what I needed to come back to YYZ when he’s on. Thanks again Nathan!
I’m a VATSIM pilot, but actually a real world ATC at Toronto ACC. The service offered by you guys is always incredible. Knowledgeable, accurate and very professional. Keep it up!
I and many other Alpacas flew out of Toronto en route to Chicago today. The ATC was excellent the whole time, every position that was filled was taken with serious dedication. Everyone managed to handle a huge wave of flying Alpacas with ease. Amazing service and I will be coming again.
Thanks for providing a great flight for me and my colleagues on our group flight with alpaca airways. Will fly with you again soon.
The ATC was great, super realistic. The controllers are helpful and super kind. Thanks for the really nice coverage Cheers
A bunch of alpacas with the flightdeck2sim community had a great experience today flying from Toronto to Chicago. Polite, professional and helpfull ATC all the way, and great service for all pilots, regardless of experience! Keep it up 😀
One evening last last week, I noticed it was busy at CYYZ and area. I’m still very much learning, so I took the opportunity to park a plane at CYTZ and listen in to ATC in Canada’s busiest airspace. I spent about 45 minutes listening to procedures switching between APP/DEP and CTR. Then, during a… Read more “Helpful!”
Great ATC at Toronto!
Everybody tonight was excellent! Absolutely smooth experience
Great ATC from Toronto Pearson and CTR!
Absolutely fantastic ATC out of Toronto Pearson and departure / center frequencies! Thank you so much!
Great TWR Controller – Ben Falsetto
Excellent handling the traffic in CYYZ even at his first time! Clear instructions and clearances!
Cross The Prairies feedback
First things first, a massive shoutout to everyone involved in the event last night. A great event, great pilots and fantastic ATC all over. More specifically Mr. Anthony Belliveau on APP. He took all the arrivals by himself (with the aid of the CTR Controller as well) but he did an amazing job keeping everyone… Read more “Cross The Prairies feedback”
Toronto to Boston
All controllers at YYZ did an excellent job during this event especially with the ground holds at Boston. I found every controller professional and helpful. I would comeback even if I have to do another 1 hour and 45 min ground hold. =P.
Due to COVID-19, IFR courses are cancelled. I thought I’d give flying into YYZ a try. Amazing experience! CTR/APR/TWR/GND were all online and provided great service and assistance if I needed it. 100% will Fly again!
Excellent handling of the large traffic during CTP-W 2020. The vectors on point and great handling from enroute to ground. AZG331
Professional Level ATC
Recently I enjoyed a professional level ATC service at Toronto Centre! Dean Roy and Ben Stevenson really helped complete my flight! I really enjoy my flights in and out of my home airport! Thanks for helping to create a great Canadian VATSIM experience!
A great CYYZ ground controller
On February 8th at around 1400z I flew from CYYZ.
The controller was very pleasant and polite, and was very helpful.
He didn’t mind reading the clearance a few times.
Thank you Dor!
Great Service, thanks again!
Really great service all they way, and a really nice Ground Controller (Dylan Bobb) too. 10/10 Would fly to again. Thanks from ACA108 (Shared Cockpit)
Had a lot of help from the above ATC when trying to depart CYYZ for CYQB on the 17th December at 18:30 (UK time) Lots of help both on text and voice coms really patient and positive the entire time. Like many others in the CYYZ region he has been amazing.
Awesome ATC experience at CYYZ
Had a great flight into CYYZ tonight. Was actually mirroring the RL world counterpart and it’s a credit to your great staff that the service was just as professional and helpful. Thanks for helping to make this hobby so immersive.
Operating Air Canada flight 61 from YYZ to ICN. I had to return because I was getting a “Gear Disagree” warning and my landing gear was not retracting. I communicated with the controller, Gary Feddema, about my issue and did all the things my QRH said, even dumping the fuel. To continue the level of… Read more “ATC Experience”
Just completed my first VATSIM flight, and wouldn’t you know I lined up at the wrong end of the runway. ATC was very helpful and forgiving. Thanks for the assistance!
Justin Bailey – Accomodating and friendly
I was having some serious framerate issues on the ground and had to stop for a moment at multiple times to fix settings. Justin was very friendly and accommodating while I was working through these issues. They routed other taxiing traffic around professionally as if this were the real world and my plane had an… Read more “Justin Bailey – Accomodating and friendly”
Awesome ATC Experience
Awesome experience, I had a flight plan issue, Mr McColm not only gave me time to figure it out, but also fixed the FP and gave me a couple of suggestions. Thank you so much for there.
For someone who is only learning his way around speaking with ATC. Flying in and out of Toronto controlled air space is always a pleasure. Everyone I come in contact with is super nice and friendly and makes coming and going easy and effortless with clear and concise instructions. One of my favorite places to… Read more “Superb Expirience”
Awesome ATC Experience
Always get extreme professional and realistic ATC experience from TOR FIR. Had a great and fantastic flight through Toronto Center with the help of Michael Gagnon.
Awesome experience, not only control us, they also help us!!! Always happy to come!!!
Had an issue with my flight (even though failures and not set up) and Lenny Cook (CZYZ) let me sort it out with no pressure, even had suggestions. Thank you for being here.
Departed out of Toronto heading to LGA, Jared Commeau was on CYYZ_APP. Crystal clear transmissions, easy to follow directions. Makes the other guys fail in comparison.
Proudn to call Toronto my home airport, arguable some of the best staff on VATSIM, friendly, patient and happy to help. Good job guys from a proud Canadian
Excellent TOR_CTR Service!
Some of the best ATC I’ve gotten while /t or /r. I have a newborn baby who I didn’t want to wake up in my tiny apartment, so I had to go /r today. Rob Nabieszko (TOR_CTR) provided EXCELLENT service for the flights I did in his airspace. I enjoyed the service so much I… Read more “Excellent TOR_CTR Service!”
My CTP experience
Awesome ATC today at cross the pont. Departed as non event traffic around 1215z, relatively little taxi time, flawless organization from the team, competent and patient controllers. Never questioned my decision to fly out of YYZ in this event. Thank you!
Travis Chan was nice enough to stay on for my early morning arrival (1:30am local). Professional and efficient service. Always enjoy flying in Toronto airspace and this was no exception.
Virtual pilot, virtual air traffic controller, aviation enthusiast who considers ATC as a future career 🙂
although the airspace wasn’t too congested, I loved flying under Travis Chan’s control as TOR_CTR, very nice and helpful attitude, hope you get your C1 soon buddy! I’ll be waiting for your CPT 😉
Gary Feddema put on a great showing for TOR_CTR. Loved him
Excellent ATC Service by TOR_CTR from Travis Chan!
Great Service From TOR_APP
George was very professional and kind. Very good service.
Very professional service from TOR_CTR from Rob Nabieszko
Prior to entering Toronto Center Airspace I was asked by TOR_CTR (Rob Nabieszko) to contact him on 125.770. As I did and communicated my altitude and position he very professionally asked me to squawk 0501, soon after which he identified me on his scope. He maintained communication from prior to entering his airspace all the… Read more “Very professional service from TOR_CTR from Rob Nabieszko”
Fantastic ATC during CTP
Fantastic ATC service during cross the pond! Not a single delay!
vatsim p1/soon to be vatcan s1
Chris is hands down one of if not the best controller I’ve had on VATSIM. Me and my sim buddies will always change our plans if we see him controlling
Toronto Controllers are always polite, friendly, and helpful. My favorite place to fly.
Best Canadian Controllers
Thanks to all you CYYZ and Canadian controllers.. You guys are the best compared to the US controllers and are very patients and helpful in guiding us new vatsim pilots to an exciting experience online.. See you guys online..
As always, great Canadian ATC
I’m European and I was flying my world tour. This day was leg from Kansas City (KMCI) to Toronto Pearson (CYYZ). There was online ATC at Toronto Center, staffed by Tomas Hansson. I want to thank him for great ATC, fully professional ATC all the way down to the Toronto. Thanks for Canadian ATC, they… Read more “As always, great Canadian ATC”
Will be back to fly when Chris is controlling
Great Service with Chris on CTR CYYZ was pretty busy While I was Departing Handle everything very well and smooth Give him a Raise! I will be back to fly in his airspace real soon!
Superb job on the YYZ event.
Superb job on the YYZ event. Everyone I talked to was friendly and very professional. It was a perfectly orchestrated event and there wasn’t any issues from my end getting out. 5 out of 5!
Outstanding job with the FNO event tonight.
Outstanding job with the FNO event tonight. My first time flying into CYYZ and everyone did a superb job. Particular standouts were Ryan Miltenberger (Tower South) and Dominic Temple (Apron), but truly everyone was friendly, efficient, and professional. Nice work, guys. I’ll definitely come back for the next one.
Shoutout to Kristian McColm, Mark Trumble and Steve Oster, great service and patience! Was having a little trouble with the accent as it’s my first time in Canada with ATC (despite being on VATSIM for years), but they were all kind enough. 10/10 will fly here again! Keep up the great work guys, you were… Read more “Shoutout…”
I’d like to congratulate the strength and professionalism of Michael Gagnon who controlled TOR_CTR 12.29.17. All what can i say, not everyone polish person is like that KLM. TOR always prepared 🙂
Amazing place to fly all around…
Amazing place to fly all around, controllers are friendly and patient. Very nice all around!
As always, it’s a pleasure to fly in and out of Toronto…
As always, it’s a pleasure to fly in and out of Toronto. I would like to give a kudos to George Gyftonicolos as GND. Remained professional and made transmission smooth. Keep it up! -WJA1230
I always enjoy flying through Toronto…
I always enjoy flying through Toronto. Congrats to Dean Roy, Jared Powers and Chris Turcot (hope he earned his rating).
I enjoy flying through Toronto because…
I enjoy flying through Toronto because of the amazing ATC service I receive there. Just wanted to compliment Dean Roy, Lex Reid, and Zaid Al-Shammaa for their excellent service.